Cancellation & Refund Policy
We aim to maintain a transparent and fair cancellation and refund process for purchases and bookings made through HealthMedin.
Last Updated: 5th October 2026
1. Digital eBooks & Downloadable Products
Health eBooks and other downloadable products sold through HealthMedin are digital products.
Once a digital product has been successfully delivered, downloaded, or made accessible to the customer, the order generally cannot be cancelled, returned, or refunded.
2. Refund Eligibility
A refund may be considered in the following situations:
- Duplicate payment was made for the same order.
- Payment was successful but the purchased digital product was not delivered or accessible due to a technical issue from our side.
- An incorrect digital product was provided due to an order-processing error.
- Any other genuine payment-related issue verified by HealthMedin.
3. Failed Transactions
If an amount is deducted from your bank account but the transaction is shown as failed, the amount may be automatically reversed by your bank or payment provider according to their applicable processing timelines.
4. Healthcare Service Cancellation
For doctor appointments, diagnostic services, or other healthcare bookings, cancellation and refund eligibility may depend on the specific service and whether the service has already been initiated or provided.
Applicable cancellation conditions may be communicated during the booking process.
5. How to Request a Refund
To request a refund, please contact HealthMedin and provide:
Name • Registered Mobile/Email • Order/Payment ID • Transaction Date • Amount Paid • Reason for Refund
This information will help us verify and process your request.
6. Refund Processing Time
Eligible refund requests will be reviewed by HealthMedin. Once a refund is approved, it will generally be initiated within 5–7 business days.
The final amount may take additional time to reflect in your account depending on your bank or payment provider.
7. Refund Method
Approved refunds will ordinarily be processed to the original payment method used for the transaction.
8. Changes to This Policy
HealthMedin may update this Cancellation & Refund Policy from time to time. Any updated version will be published on this page with the revised date.
Contact Us
For cancellation, payment, or refund-related assistance, please contact us through our Contact Us page.
